< 5 min
Average Response Time
92%
First-Call Resolution
24/7
Support Availability
4.9/5
Customer Satisfaction
Our Services
Comprehensive Help Desk Support
Our help desk services are designed to keep your healthcare staff productive and your systems running smoothly.
End-User Support
Comprehensive technical support for all healthcare staff technology needs.
- Password resets
- Software troubleshooting
- Account management
- User training
Application Assistance
Expert help with healthcare applications and software systems.
- EHR system support
- Practice management help
- Software training
- Workflow optimization
Hardware Troubleshooting
Quick resolution of hardware issues to minimize downtime.
- Desktop/laptop issues
- Printer problems
- Network connectivity
- Mobile device support
Ticket Management
Organized tracking and resolution of all support requests.
- Priority-based queuing
- Status tracking
- Resolution reporting
- User notifications
Get Help
Multiple Ways to Reach Us
Choose the support channel that works best for your situation and urgency level.
Phone Support
Direct phone line to our healthcare IT specialists
24/7 Available
(555) 123-4567
Email Support
Submit detailed support requests via email
Response within 2 hours
support@dbmedtech.com
Live Chat
Instant messaging support during business hours
Mon-Fri 8AM-6PM
Available on website
Remote Assistance
Screen sharing for direct problem resolution
On-demand
Initiated by technician
Our Process
How We Handle Your Support Requests
Our structured approach ensures quick resolution and excellent service every time.
1
Request Received
Your support request is logged and assigned a priority level
2
Initial Response
Our technician contacts you within our guaranteed response time
3
Problem Resolution
We work to resolve your issue using remote or on-site support
4
Follow-Up
We confirm the issue is resolved and document the solution