Our Support Services
Comprehensive Software Support
We provide complete support services to ensure your healthcare software systems operate at peak performance around the clock.
24/7 Technical Support
Round-the-clock assistance from our certified healthcare IT specialists.
- Emergency response
- Remote diagnostics
- Priority ticketing
System Maintenance
Proactive maintenance to keep your healthcare systems running smoothly.
- Regular health checks
- Preventive maintenance
- Security updates
Performance Optimization
Continuous monitoring and optimization to maximize system performance.
- Performance monitoring
- Database optimization
- Speed improvements
User Training
Comprehensive training programs for your staff on healthcare software systems.
- On-site training
- Online courses
- Documentation
Software Updates
Regular updates and patches to keep your systems current and secure.
- Automatic updates
- Feature enhancements
- Bug fixes
System Analytics
Detailed analytics and reporting on system performance and usage.
- Usage reports
- Performance metrics
- Trend analysis
Support Channels
Multiple Ways to Get Help
Choose the support channel that works best for your situation and urgency level.
Phone Support
Direct phone line to our support team
24/7 Emergency Line
(555) 123-4567
Email Support
Detailed support via email
Response within 2 hours
support@dbmedtech.com
Live Chat
Instant chat support on our website
Business hours
Available on website
Remote Assistance
Screen sharing and remote troubleshooting
By appointment
Schedule via portal
Support Benefits
Why Choose Our Support
Our comprehensive support services deliver measurable results for healthcare organizations.
99.9%
System Uptime
Guaranteed system availability with proactive monitoring
<15min
Response Time
Average response time for critical support requests
24/7
Availability
Round-the-clock support for emergency situations
95%
First-Call Resolution
Issues resolved on the first support interaction
Support Plans
Choose Your Support Level
Select the support plan that best fits your organization's needs and budget.
Basic Support
Essential support for small practices
$299/mo
- Business hours support
- Email and phone support
- Monthly system updates
- Basic training resources
Most Popular
Professional Support
Comprehensive support for growing organizations
$599/mo
- 24/7 emergency support
- All communication channels
- Priority response times
- Proactive monitoring
- On-site training included
Enterprise Support
Premium support for large healthcare systems
Custom
- Dedicated support team
- Custom SLA agreements
- Advanced analytics
- Strategic consulting
- Unlimited training